Privacy Policy | 999Exchange

Last updated: 1 August 2026

This Privacy Policy explains how 999Exchange ("we", "us", "our"), operating the website at 999exchange.live, collects, uses, discloses and protects information about you ("you", "user"). By using our website and services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly and information gathered automatically when you use 999Exchange:

Account information — your name, mobile number, email address and password when you register or log in.
Verification information — details required to confirm your identity and age where applicable.
Transaction information — deposits, withdrawals, wagers and balances associated with your account.
Technical information — IP address, device type, browser, operating system and usage data collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Create, operate and secure your 999Exchange account.
Process deposits, withdrawals and other transactions.
Verify your identity and age and prevent fraud or abuse.
Provide customer support and respond to your enquiries.
Improve our website, tools and services and personalise your experience.
Send important service updates and, where permitted, promotional offers.
Comply with legal obligations and enforce our terms.

3. Cookies & Tracking

999Exchange uses cookies and similar technologies to keep you signed in, remember preferences, measure performance and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site function.

4. How We Share Information

We do not sell your personal information. We may share it only in limited circumstances:

With trusted service providers (such as payment processors and hosting partners) who process data on our behalf under confidentiality obligations.
Where required by law, regulation, legal process or a valid governmental request.
To protect the rights, property or safety of 999Exchange, our users or others.
In connection with a business transfer, merger or acquisition, subject to this policy.

5. Data Security

We use bank-grade encryption, secure payment gateways and access controls to protect your information. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your login credentials confidential and notify us of any suspected unauthorised access.

6. Data Retention

We retain your information for as long as your account is active and as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to access, correct, update or delete your personal information, object to certain processing, or withdraw consent. To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

8. Children's Privacy

999Exchange is intended strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that we have collected such information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites and services (for example, our WhatsApp support link). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

10. Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be communicated through the website or by other means. Your continued use of 999Exchange after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach our team any time via WhatsApp support. For related terms, see our Terms & Conditions.